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Terms and Conditions

Loveland Dental Group

Effective Date: January 1, 2026

1. Acceptance of Terms

By accessing or using this website—including online scheduling, online forms, analytics-enabled features, online payment services, or electronic communications—you agree to these Terms & Conditions. If you do not agree, do not use this website or its services.

2. Informational & Medical Disclaimer

This website is provided for administrative and informational purposes only.

  • Content does not constitute medical or dental advice

  • Use of this website does not establish a provider–patient relationship

  • Clinical decisions occur only after an in-person evaluation by a licensed provider

  • For dental emergencies, contact your dental office directly or call 911

3. Online Scheduling

Online scheduling tools allow patients to request or reserve appointments. By using online scheduling, you acknowledge that:

  • Appointments are not guaranteed until confirmed by the practice

  • Availability is subject to provider schedules and clinical appropriateness

  • The practice may reschedule or cancel appointments when necessary

  • Accurate contact and insurance information is required

4. Appointment Cancellations & No-Show Policy

Patients scheduling online agree to comply with the cancellation and no-show policies of the selected practice location.

  • Late cancellations or no-shows may result in fees

  • Repeated missed appointments may restrict future online scheduling

  • Policies vary by location and are communicated separately

5. Online Payments & Financial Responsibility

The website may allow patients to submit payments for balances, prepayments, or estimated patient portions. By submitting payment, you agree that:

  • You are authorized to use the selected payment method

  • Insurance estimates are not guarantees of coverage

  • You remain financially responsible for charges not covered by insurance

  • Payments are non-refundable once services are rendered

  • Refunds, if applicable, are subject to internal review

6. Third-Party Platforms & Analytics

Loveland Dental Group uses third-party technology partners, including but not limited to:

  • Practice management systems (e.g., Open Dental)

  • Online scheduling and communication platforms

  • Secure payment processors

  • Dental analytics platforms (including Dental Intel)

These platforms may process limited or de-identified data for business analytics, operational efficiency, revenue cycle optimization, and quality improvement. Third parties do not provide clinical care and do not replace provider judgment.

7. HIPAA & Protected Health Information (PHI)

We comply with the Health Insurance Portability and Accountability Act (HIPAA).

  • Website tools are designed to limit PHI collection

  • Patients should not submit sensitive clinical information through unsecured forms

  • Our Notice of Privacy Practices governs PHI handling in clinical contexts

8. Electronic Communications

By using this website, you consent to receive electronic communications related to appointments, billing, payments, and practice administration. Message and data rates may apply. You may opt out where permitted by law.

9. Website Availability & Modifications

We reserve the right to modify, suspend, or discontinue website features, update these Terms, or restrict access for misuse. Continued use constitutes acceptance of changes.

10. Intellectual Property

All website content is the property of Loveland Dental Group and may not be reproduced without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Loveland Dental Group is not liable for indirect, incidental, or consequential damages related to website use.

12. Governing Law

These Terms are governed by the laws of the state in which the providing dental practice is licensed.

13. Contact Information

Loveland Dental Group
19315 W. Catawba Ave, Suite 200
Cornelius, NC 28031
Phone: 704-655-0630

SMS Messaging Addendum

(Supplement to Website Terms & Conditions)

Effective Date: January 1, 2026

This SMS Messaging Addendum supplements the Website Terms & Conditions and applies specifically to SMS/text message communications.

1. SMS Messaging Service

By providing your mobile phone number and opting in, you consent to receive SMS text messages from Loveland Dental Group for:

  • Appointment reminders

  • Practice administration

  • Billing and payment notifications

  • Limited marketing or educational messages

  • Two-way communication when applicable

Message frequency may vary. You will receive up to 4 messages per month.
Message and data rates may apply.

2. Opt-In Confirmation

By opting in, you confirm that:

  • You are the owner or authorized user of the mobile number provided

  • You are at least 18 years of age

3. Opt-Out Instructions

You may opt out at any time by replying STOP to any SMS message.
For assistance, reply HELP or contact us directly at 704-655-0630.

4. Privacy

Your information is handled in accordance with our Privacy Policy:
https://lovelanddentalgroups.com/privacy-policy/

5. SMS Delivery & Liability

Loveland Dental Group is not responsible for any charges, errors, or delays in SMS delivery caused by mobile carriers or third-party service providers.

6. Changes to SMS Terms

We may update this SMS Addendum at any time. Continued participation in SMS messaging constitutes acceptance of any changes.